How long will repairs take?
We try to get your MacBook back in your hands as quickly as possible, but liquid-spill repairs can take up to ten business days. We want to make sure your MacBook will work perfectly when our repair is complete. In the time your MacBook is in our care, it will actually go through several rounds of testing: before, during, and after repair. This helps us ensure you experience the peerless level of quality we’re known for. Sometimes during our thorough testing, we discover additional symptoms requiring repair that weren’t mentioned in the original repair request. (Don’t worry: there are no hidden fees in our flat-rate repair.) Every liquid spill is different. Several factors impact the speed of your repair, including the severity of the liquid damage. If your repair is particularly urgent, please let us know and we’ll see if there’s any way to make it go more quickly.
What are you able to fix?
We fix any liquid spill there is on recent MacBooks, MacBook Airs, and MacBook Pros.
It doesn’t matter whether the damage is from water, soda, coffee or wine. We’ll make your MacBook work like new again.
Believe it or not, our repairs are good even for the most extreme cases. One of our customers’ computers was left outside in the rain for two nights. Now, it’s good as new. Another customer dropped his MacBook in a swimming pool. The entire computer was submerged. After our repair, it’s now in perfect condition.
We cannot fix machines from before 2008, or older MacBook Pros with silver keyboards, as the costs would be prohibitive.
What happens to my documents and personal data?
In most liquid spills, your personal files are not affected. The hard drive or SSD (the component that stores your data) is a separate component from the rest of the computer, and it’s usually not affected by liquid spills. Our repair focuses on the computer itself, not the data on your hard drive. We test your hard drive to make sure it’s performing normally, but we don’t rifle through your data.
What does the warranty cover?
Our 90-day warranty covers any failures that arise after the repair. This covers the entire computer, even components that we didn't repair. Our repair warranty does not cover accidental damage, so please try to avoid physical damage (like from a fall or a hit) and please avoid another liquid spill. If you do sustain accidental damage after our repair, please contact us and we'll make an effort to give you any discount that we can.
How does your service compare to Apple’s?
Our Certified Technicians not only have lots of experience with Apple equipment, but we are a third-party and non-affiliated with Apple. LiquidSpill.comsm holds itself to the same high quality standards as Apple…sometimes even higher. We offer the same 90-day warranty that Apple offers. Where we differ is that our honest, flat-rate pricing is 22% less than Apple's and we deliver top-notch customer service. And unless you're in Kansas, you won't pay sales tax on top.